Privacy Policy

Privacy Policy

Effective Date: 2025-03-29

This Privacy Policy explains how Timely Magic, a product of CastGlobe Corporation ("Timely Magic", "we", "us", "our"), collects, uses, processes, shares, and protects your personal information when you use our website, applications, and associated services (collectively, the “Services”).

By accessing or using our Services, you agree to the terms outlined in this Privacy Policy. Please read it carefully.

Overview of Our Privacy Policy

This policy covers the following topics:

  • Your Privacy Rights

  • Information We Collect

  • How We Use Your Information

  • Information Sharing and Disclosure

  • Data Retention

  • Your Data Protection Choices

  • Cookies and Tracking Technologies

  • Children’s Privacy

  • Changes to this Policy

  • How to Contact Us

Definitions

  • Personal Information (PI): Data that identifies or can be linked directly or indirectly to an individual (e.g., name, email, payment data, IP address).

  • Sensitive Personal Information (SPI): Data requiring higher protection, such as government IDs, payment details, geolocation, or health-related information.

  • Data Processor: Entities that handle data on behalf of businesses, strictly following the instructions provided.

  • Data Controller/Custodian: Entities responsible for determining how and why personal data is processed.

Your Privacy Rights

You have the following rights regarding your Personal Information:

  • Right to Access: Request details of your personal data we hold.

  • Right to Correction: Request correction of incorrect or outdated information.

  • Right to Deletion: Request deletion of personal data, subject to legal exceptions.

  • Right to Data Portability: Obtain a copy of your data in a structured format.

  • Right to Restrict Usage: Limit how we use your Sensitive Personal Information.

  • Right to Non-Discrimination: You will not face discrimination for exercising privacy rights.

To exercise your rights, contact us at privacy@castglobe.com or call us at +1 (647) 694-8882.

Types of Information We Collect

Information You Provide

When registering, using, or interacting with our Services, you may provide:

  • Contact details (e.g., name, phone, email, address).

  • Financial information (e.g., credit card numbers, billing information).

  • Business details (staff, schedules, payroll data).

  • Other content (reviews, comments, images, appointment details).

Information We Automatically Collect

  • Usage Data: IP addresses, login times, device data, browser details, interaction patterns.

  • Geolocation Data: Device location data when accessing Services.

  • Transaction Data: Payment and service transaction details, timestamps, related metadata.

Information from Third Parties

We may receive additional information about you or your customers from third-party services, partners, or publicly available sources for verification or marketing purposes.

How We Use Your Information

We process your data primarily for these purposes:

  • Provide and improve our Services.

  • Process transactions and manage payments.

  • Secure your account, verify identity, and prevent fraud.

  • Respond to your requests or inquiries.

  • Provide customer support and service-related communications.

  • Market and promote our services (with your explicit consent).

  • Comply with legal requirements.

Sharing Your Information

We may share your information with:

  • Third-party service providers: Payment processors, cloud storage providers, verification services, marketing agencies.

  • Affiliated companies: To optimize or expand services within CastGlobe Corporation.

  • Law Enforcement: When legally required for security, fraud prevention, or legal compliance.

  • With your consent: Explicitly given permission for specific sharing.

We never sell your personal information.

Data Retention

We retain your personal information for as long as necessary to fulfill service obligations, maintain accurate business records, or as required by applicable laws and regulations. You may request deletion of your personal information, subject to legal limitations.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Authenticate and secure access to our Services.

  • Improve website functionality and user experience.

  • Analyze usage trends and user interactions.

  • Tailor marketing and promotional communications.

You may disable cookies via your browser settings; however, this may affect website functionality.

Promotional Communications

You can opt out of promotional emails by clicking “unsubscribe” in the emails or adjusting your notification settings in your Timely Magic account. You will still receive transactional communications (e.g., appointment reminders, receipts, security notifications).

Location Information

We may request your precise geolocation to provide certain features. You may disable this by adjusting your device’s settings, though some features may become unavailable.

Children’s Privacy

Our Services are not intended for individuals under 16 years of age. If we become aware we have collected personal data from anyone under 16, we will promptly delete it.

Your Data Protection Choices

You can exercise your privacy rights by submitting requests via:

  • Email: privacy@castglobe.com

  • Phone: +1 (647) 694-8882

  • Mail: CastGlobe Corporation, 212 King St W #600, Toronto, ON M5H 1K5, Canada.

Upon receipt, we will verify your identity and respond within 30 days as required by law. Authorized agents can submit requests on your behalf with proper authorization documentation.

Data Security

We employ industry-standard measures, including encryption (HTTPS/SSL), PCI-compliant payment handling, and ISO-certified data storage, to protect your personal information. However, no data transmission or storage can be guaranteed 100% secure.

Changes to This Privacy Policy

We review and update this Privacy Policy regularly. Any material changes will be communicated via email and our website. Continued use of our Services following these changes constitutes your acceptance.

How to Contact Us

If you have questions or concerns about this Privacy Policy or your personal information, contact us at:

Timely Magic (CastGlobe Corporation)
212 King St W #600
Toronto, ON M5H 1K5, Canada

  • Email: privacy@castglobe.com

  • Phone: +1 (647) 694-8882

We will promptly investigate and address your concerns.